This is a draft version of this page. The content still needs to be reviewed by a lawyer before publication.
Subprocessor overview
| Subprocessor | Purpose | Region | Data |
|---|---|---|---|
| Shopify | Source of shop data: customers, orders and products | Global, with EU options | Customer data, order data, product data |
| Supabase | Database, authentication and server functions | Europe | All data Loyalo processes |
| Vercel | Hosting of the web application (dashboard and customer portal) | Europe/US | Technical data such as IP address and browser details; no storage of customer data |
| Mollie | Processing payments and direct debits | Europe | Payment references and mandate IDs (no card or bank details) |
| Resend | Sending transactional email | Europe/US | Email address, name, content of transactional emails |
| Anthropic (AI features) | AI texts and AI advice for the store and, if the store turns on the chat, answers in the chat | US | Store settings and aggregated figures without names or email addresses; for the chat, the chat message and the logged-in customer's own points, subscriptions and orders |
| Klaviyo (optional) | Marketing email, if enabled by the store | US | Profile fields such as name and email address, event data |
| Stripe | Billing of the Loyalo subscription itself | Europe/US | Company and payment data of the store owner |
How we select subprocessors
We choose subprocessors that are needed to make Loyalo work and that agree to appropriate terms for processing personal data, such as a data processing agreement or comparable terms.
Transfers outside the EEA
Some subprocessors, such as Klaviyo, Anthropic and Stripe, may process data outside the European Economic Area. Where this is the case, it is done with appropriate safeguards, such as standard contractual clauses.
How changes are announced
When we add or replace a subprocessor, we update this page and inform active customers, for example by email or a notice in the app, before the change takes effect. This gives you the opportunity to object via info@loyalo.ai if you have reason to.
Questions
Questions about a specific subprocessor or want to know more about the agreements in place? Contact us at info@loyalo.ai.