Documentation

Help center

Set everything up step by step: from install to billing, customer portal and reporting.

Getting started with Loyalo

Install Loyalo in your Shopify shop, choose what you want to use and follow the steps on 'Get started'. The first 14 days are free.

Importing subscriptions

Move over from Juo, Recharge, Appstle or another app: copy the plans, import subscriptions from a CSV file and switch without customers noticing.

Setting up selling plans

Create subscription plans with frequencies, discounts and products. Loyalo puts them on your products as native Shopify Selling Plans.

Widget on the product page

Put the subscription choice on your product page and set the look, texts and labels. Try a new design as a draft or with an A/B test first.

Setting up volume discounts

Give a discount that grows with the quantity: set rules and steps, choose who they apply to and show the steps on your product page.

Setting up the box builder

Let customers build their own box from a collection, one-time or as a subscription: sizes, a discount per size and the box in your shop.

One-time extras

Let subscribers add an extra product to their next delivery once. You choose the products and a discount for subscribers.

Connecting iDEAL and Mollie

Offer subscriptions with iDEAL through your own Mollie account: the customer pays the first order with iDEAL, then Loyalo collects by direct debit.

Prepaid and gifting

Sell several deliveries in one payment and let customers give a subscription as a gift with a recipient, a message and a start date.

Customer portal

Customers manage their subscription and points themselves: in the Shopify customer account, by login link or on your own address. You decide what they may do.

Setting up the withdrawal button

Since 19 June 2026 an online shop must let a consumer withdraw online. This is how you put Loyalo's withdrawal page in your Shopify store.

Retention and dunning

Make an offer when a customer wants to cancel, win back customers who stopped and have failed payments retried automatically.

Setting up points and bonus points

Switch on the points programme, choose how many points a euro earns, set expiry and give bonus points for an account, birthday, review or referral.

Rewards and redeeming

Create rewards customers redeem their points for: a discount, free shipping, a free product, store credit or a donation, and see how redeeming works.

Tiers and customer groups

Set up tiers on amount spent, orders, points or volume, give a discount and free shipping per tier, and keep consumers and business customers apart.

Showing the loyalty programme in your shop

Put the loyalty programme on your product page, a rewards page, the customer account, the till and in your e-mails, and match name and colours to your brand.

Standing orders for business customers

Switch on standing orders for companies in Shopify B2B: choose the frequencies, decide what customers can change and manage every order in your dashboard.

Set up AI chat

Switch on the chat in your webshop, decide what the AI may do by itself and how it writes, and test its answers before customers see them.

Knowledge base: where the AI gets its answers

Write articles the AI answers from, see which questions it could not answer and show your articles on a help page in your webshop.

Buttons in the chat and product advice

What customers arrange themselves in the chat: tracking an order, changing the subscription, reporting a problem and asking for product advice.

Inbox: answering conversations

Work in one inbox for chat, e-mail and contact form: views, assigning, macros, an AI draft, actions for the customer and proposals by the AI.

Rules, ratings and figures

Let conversations be tagged, assigned and answered by themselves, ask customers for a rating and see what the AI solves and how fast your team replies.

Setting up product reviews

Switch product reviews on, choose when the invitation goes out, decide whether reviews wait for you first and place the blocks in your theme.

Importing reviews from another app

Bring your reviews along from Judge.me, Loox, Stamped, Yotpo, Okendo or Shopify Product Reviews: export a CSV, check the columns and import.

Managing and answering reviews

Publish, hide and feature reviews, reply with a draft by the AI, handle reports and read the figures of your product reviews.

Questions and answers on the product page

Let visitors ask a question on the product page, answer it in the dashboard with a draft by the AI and show the answer to everyone.

Invitations and a reward for a review

Follow every review invitation, invite customers of earlier orders and thank customers with points or a discount code for their review.

Emails and brand style

Loyalo sends emails about subscriptions and points in your own brand style, in the customer's language. Per email you choose whether Loyalo or Klaviyo sends it.

Klaviyo integration

Connect your Klaviyo key, see which events and profile fields Loyalo sends, and test the connection before going live.

Loyalo with Shopify Flow

Start a workflow on the tags Loyalo sets and on Shopify's subscription triggers, and let Flow add points through Loyalo's API.

Team and shops

Give colleagues a role (owner, admin, staff or viewer), work with several shops and follow every change in the activity log.

Analytics and reporting

See the revenue of subscriptions next to the period before, with MRR, churn, payments, points and cohorts, and export the orders as CSV.

Troubleshooting

The widget does not show, a collection fails or an email does not arrive: per problem you find the cause and the fix here.

API & MCP

Public API endpoints, authentication and the MCP connection for AI agents.

Integrations

Exactly what Shopify, Mollie and Klaviyo exchange with Loyalo.

Privacy notice

Read which personal data Loyalo processes, for what purpose and legal basis, how long we keep it and what rights you have.

Terms of service

Loyalo's terms of service: the service, accounts, subscription and payment, trial, cancellation, availability and liability.

Data processing agreement

The data processing agreement between your store and Loyalo: roles, processed data, security, subprocessors and data breaches.

Cookie policy

Which cookies and local storage Loyalo uses, what they are for and how to manage them.

Subprocessors

Overview of the subprocessors Loyalo uses, including purpose, region and which data they process.

Security and reliability

How Loyalo secures data: separation between shops, encrypted keys, roles, audit logging, backups, monitoring and the incident process.