Importing reviews from another app

How to import

1. Export your reviewsMake a CSV export in your current review app.
2. Choose the fileGo to Product reviews › Import and choose the file. Loyalo reads it in your browser and shows the number of rows and columns.
3. Check the columns'From which app?' says which export Loyalo recognised. Per field you see which column is used, with an example from the first row. You can change every column.
4. Look at the previewUnder 'This is how the first reviews come in' you see the first reviews as they will be imported.
5. Choose 'Publish immediately' or notOn: the reviews appear on your webshop right away. Off: they all wait for your approval. A review that was hidden in your old app stays hidden.
6. Start the importLeave the page open until the import is done. After that the stars on your product pages are updated and the photos are copied to Loyalo; that can take a few minutes.

Which files work

• The export of Judge.me, Loox, Stamped, Yotpo, Okendo and Shopify Product Reviews is recognised.
• Any other CSV works too, as long as there is a column with the rating and one with the product: the product id from Shopify or the handle (the last part of the product address).
• When the file has marks up to 10, they are converted to stars: an 8 becomes 4 stars.
• A review of a product that is not (or no longer) in your shop is skipped. After the import you see the first 100 skipped rows and why.

What you should know

• Imported customers get no points and no e-mail.
• A review by someone who is a customer in Loyalo gets the label 'Verified buyer'; also when the file marks it as verified.
• Importing the same file again updates the reviews; there will be no doubles.
• For a product a customer already reviewed in your old app, they get no invitation from Loyalo.
• Photos are copied from the address in the file. That only works when the address can be reached publicly; a photo that could not be copied keeps loading from the old address.

Undoing an import

'Earlier imports' lists every import with the number of new, updated and skipped reviews. 'Undo' removes the reviews that import added. Reviews that were already there and were only updated stay.

Frequently asked questions